Privacy Policy

• Contact and delivery details you enter: name, email, phone, shipping address and country.
• Order details: the products you buy, glazing tier selected for magnetic cleaners, and safety acknowledgements.
• Messages you send us through the contact and glazing-help forms.
• Payment is processed by our payment provider (Stripe). We do not receive or store your full card number.
• Basic, privacy-respecting technical data needed to run the site securely (for example anti-spam checks).

• To process and deliver your order and provide support (performance of a contract).
• To respond to enquiries you send us (legitimate interest / your request).
• To keep records required by law, including tax and accounting (legal obligation).
• To send order updates. Marketing emails are only sent with your consent, and you can opt out at any time.

We keep order and enquiry data no longer than 24 months after your last interaction, unless a longer period is required by law (for example, tax records). Lead information captured at checkout is kept on the same basis and deleted on request.

• Stripe — to process payments securely.
• Our hosting and database provider — to store orders and run the store.
• Our email provider — to send order and support messages.
• An anti-spam / bot-protection provider — to keep forms secure.
• We never sell your personal data.

You can ask us to access, correct, delete or export your data, or to restrict or object to processing. California residents have equivalent rights under the CCPA, including the right not to be discriminated against for exercising them. To exercise any right, contact us using the details below.

This store is not intended for children. You must be at least 13 to use the site; 13–17 year-olds must have a parent or guardian's consent, and any window operation or chemical handling must be done by an adult.

We use only the minimum cookies needed to run the cart and keep the site secure. See our Cookie Policy for detail.

Questions about this policy? Email support@raifacadeuk.shop, call +44 7870078883, or write to 153 Carter Drive, England, RM5 2UX, United Kingdom.

This store is operated by RAI FACADE LTD. Governing law: England and Wales.